1.1.5 – Communication

Communication is the key of clarity, knowing what to do in each situation, and it is obtained though presence. This article covers the basics of internal and external communication.

Preliminaries

All members are organized in Offices, everyone belongs to an office (equivalent to an area), and every one has roles that define the permission and responsabilities in Arcanary.

Arcanary business structure are organize in business units (Operational, Admin, BD, Production) which create a framework for members to have access to informatino and to defined their responsabilities and duties. see company standards

By default, all members belong and have access to the Operational Unit. Most members to Production (since it is the core of the business) and finally, BD and ADMIN are restricted to people with relevant permissions.

Google Groups

Google groups are the tools in google workspace to organize people and their access to calendards, google drive, apps, etc.

Every member will be added to google “global groups” and “”office groups”.

Global Groups

Global groups are use to gather all members with similar permission levels accross the organization

  • 000 – Operational
  • 001 – Admin
  • 002 – BD
  • 003 – Production
  • 004 – Accounts
  • 005 – Resources

Office Groups

Office groups are used to gather all members belonging to an specific office (or area)

  • [OFFICE] – Operational: the day to day operations. Absence, change of work location, Office break down… like a office billboard.
  • [OFFICE] – Production: use mainly for project events such as meetings, inspections, milestones.
  • [OFFICE] – BD: Use for Marketing and internal projects (Kaizen)
  • [OFFICE] – Admin: For office Manager and Administrators. Use for business compliance

Google Calendar

Use to track events that are tipically linked to an specific office, such as absence of a member, a administrative due, a meeting with a client. these events normally make sense in the context of an office, but they are still important to be visible to members across offices (depending on their permission levels). By Default every member has event creation and modifying access to the calendards of his office and viewing access to other offices (all in reference to their permissino levels)

Google Chat

Again, coincide with the google groups

Whatsapp

This is an alternative mean of communication

WIP

Emails

Personal Email

This refer to the personal business email. by defaul [your.name]@arcanary.com

Project Email

Created automatically when setting up a project which intended use is to have a email repository for legal purposes.

All emails refer to the subject project must be BCCed to the project email.

The project email is normally the [PROJECT NUMBER]@arcanary.com, and the email name is normally [PROJECT.NUMBER] – [PROJECT.NAME] – [PROJECT.CODE] which will ease the search in the BCC field when searching a project email

Distribution Lists Emails

These are the google groups email that can be use to reach members. in general any [Offic]e – Operational@arcanary.com will reach all members to that specific office whereas the global emails will reach everyone with such permissions

Iterations

External Communication

Project email outbound

Project Email Inbound

Project Update

Business Email